Saxon Mortgage, Titanium Solutions, and ProServe failures

MP in Illinois said: “Saxon has destroyed my life. I had a truck fall on me and was out of work for months. I fell behind on some payments and was told by them that my adjustable mortgage was going to increase to almost 11%. They told me I should try loan modification. I tried, 13 times.

Somehow my paperwork never got to them. I faxed it, mailed it, faxed it again, mailed it again, never got it (according to them). So I took the Titanium Solutions route (suggested by Saxon), was put in contact with a local realtor and she helped me by emailing my application and faxing it herself. Still not received.

She put me through on a conference call with Saxon and explained that I was trying to do this and we were told they out source their faxes to something called Serve Pro.

She tried to fight with them about their faxes etc. This was over several months. By this time I was told I could no longer make payments until I paid some laywer fees, like $5000.00. One of my friends called me and told me my house was to be sold in a Sheriffs sale in 2 weeks.

I had no knowledge of this, no paperwork sent to me etc. My house was sold and I was homeless for 3 weeks. I had no idea this would happen. I have spent my whole life as a Firefighter/Paramedic helping people, now I have to hold my head in shame thanks to these folks.

I have to explain to my 2 kids why we were homeless and pay rent to a ruthless landlord because of this foreclosure. Anyone have any ideas of how to make sure this does not happen to someone else?”