SL in Florida said: “I have never missed a payment to Saxon Mortgage, never paid late, not once, since June 2006. While families in the 5 houses surrounding me lived in their homes for 10 to 12 months without making a house payment, then let the houses go into foreclosure, I continued to pay, and when the variable rate kicked in, I asked for loan modification. Saxon said yes.
Over the past 14 months I have submitted paperwork, been told everything was complete, then been called and told it was not complete, submitted everything again, and been told that everything is complete and that underwriting takes time, and ….again and again and again. I have teller #’s, dates, records of conversations, copies of papers submitted, yet I am powerless. 14 months.
This last time, I was told that the file was complete and went to underwriting on 11/07/09, would take about 30 days. I called and called, repeatedly told, “We are backed up, everything is complete.” Today I received a letter that the file is not complete.
I called in, was told they did not have my bank records. I said I have copies that I faxed to you with the fax confirmation and a teller name and ID number who confirmed their receipt. They hung up on me.
Why don’t I just send them again? I DID THAT! THREE TIMES! If I keep doing that Saxon Mortgage will just keep saying that they have them only to later say they don’t have them. I KNOW – I HAVE DONE IT FOR 14 MONTHS!
This is how they treat people who PAY their mortgage! I can’t imagine if I were delinquent on payments!
Frankly, this is emotional abuse, the nerve to think they can repeatedly lie to consumers and mismanage paperwork to avoid giving us loan modifications, something has to be done.
I tried writing to my congressman, senator; they all say that loan modification is not mandatory.
Decency, honesty, ethics, civility, humanity, and just plain basic “doing good business” are not mandatory. Come to think of it I can’t imagine what made me think politicians would help! This is hopelessly corrupt. The powerful companies are out of control, with no conscious or consideration for the consumer whatsoever.
You know what? I used to think those families that lived for free, gutted the houses, sold everything, and went and bought BETTER houses at half the price in relatives’ names were wrong.
Now I see who is wrong: ME.
Mortgage companies like SAXON deserve that, if not worse.
Why isn’t there a class action law suit? There is so much consumer abuse going on and there is NOTHING consumers can do??
Sad. Very, very sad.”