A California resident said: ” Better Business Bureau® at Fort Worth serving
Tarrant, Johnson, Hood, Wise, Parker, Erath, Somervell, Palo Pinto Counties
101 Summit Ave., Ste. 707
Fort Worth, TX 76102-5978 USA
817.332.7585 800.621.8566 817.882.0566 FAX
October 22, 2009
re: SAXON MORTGAGE SERVICES INC,
Attached is the letter being sent to the borrower re: HAMP
October 20, 2009
Saxon Mortgage Services, Inc. (“Saxon”) is in receipt of your correspondence regarding the above referenced account.
Saxon has conducted a full review of the complaint and account information. You were considered eligible for the Home Affordable Modification Program (“HMP”) on June 2, 2009. We have received your three trial loan payments, and the required financial documentation. Your file was assigned to our Home Preservation Underwriting Department for the final review. However, your file is pending, as the HMP guidelines require that Saxon analyzes your credit report.
In March 2004, you contacted the credit bureaus and placed a freeze on your credit report. We contacted the Experian credit agency, who advised that you would need to request the removal of the account freeze in order for Saxon to pull your credit report.
Our records reflect that you have agreed to have the freeze removed so that we can move forward with the processing required by the program. Please continue paying your trial payment amount of $1,615.10 until a final decision is made. Once the processing is completed, you will receive written correspondence of her approved loan modification or denial. If approved, you will receive the loan modification agreement for review and signature.
If you have any additional questions, please contact our Customer Service Department toll-free at (888) 325-3502.
Community Outreach Research Specialist
No am not satisfied with Saxon mortgage response, dated October 20, 2009 Tuesday. On October 16, 2009 I had my Experian credit report file release to Saxon mortgage. My credit file was available on October 19, 2009 which they pulled on October 19, 2009 so this response is inaccurate. Now since than Saxon mortgage has requested a utilities bill which I provided my directv bill , again countless excuses arise this directv bill shows (account number, full name , installation address, and mailing address, and amount currently due)
Per Saxon this was not good enough. Then I provided Saxon Mortgage with my water bill showing (full name, account number, billing address, and amount currently due).
Now Saxon mortgage has claimed that there are some unknown discrepancies. Again to get a final answer from these people is a daily task at hand. They or looking for any reason to not provide me with this Hamp modification. I receive calls everyday saying paper work is missing, they claim we need more documentation . Keep in mind my file was completed with full documentation on or around Sept. 11, 2009.
I just received a copy of my signed Hamp trial modification paper work in the mail just five days ago with Saxon signature. Also i just receive a letter dated October 2, 2009 that, because my file has missing documents, my trial period has been extended for additional two months and for me to continue to make my trail payments of $1615.10 .
This is also a question I had when i called in on October 2, 2009 I spoke with a SAXON SUPERVISOR who stated to me that paper work is missing. At this point I did not believe this information again was being told to me over the phone.
After verifying information with the HAMP support center and the SIG TARP hot line I made a payment on October 5, 2009 Monday by western union quick collect which Saxon did not post until October 7, 2009. this has become a night mare. Saxon mortgage is not trying to help.
Their main goal is to find a way to keep my home. This has been a collection agency tactic.”