KR in California said: “We completed a loan modification with Saxon in Nov 2008. It was to take effect in Dec and our first payment would be due Dec1. We didnt receive a copy of our signed/notarized documents and no contact form them regarding our payments. We contacted customer service and they told to our first payment is past due.
We scrambled and made the payment on the 18th of Dec. We thought everything was fine and continued making payments until my Feb 2009 payment was returned. The explanation letter stated it was not enough to bring the loan current and only certified funds are allowed. It was a cashier’s check!!
We call Saxon and were informed we had an escrow account and it needed to be paid. We didnt have an escrow account set up as part of the mod. I then called escrow and was told we did in fact have an escrow as they had received a fax and paid our insurance. I faxed the info to them at their request!!
I was able to get the money refunded from my insurance co. and took care of the escrow. However, Saxon is telling us we are 3 months behind and we have received our third default notice since Jan 1.
I sent them certified copies of all cashiers checks and statments from the bank showing when they were cashed. They stated they didnt receive it, now thats funny!!
I sent it certified as well and have their signature showing it has been recieved. I contacted an attorney and have been advised it will be cheaper to 1) file chapter 13 or 2) pay Saxon what they state we owe and try to get it back in small claims. BULL CRAP!!
I have filed complaints with the BBB in Fort Worth, the FTC and Texas Attorney Generals office. I have also sent another certified letter with all documents showing our payment history and proving we are in fact current. If saxon Mortgage does not fix it I will fly to Texas and sit on their door step if I have to. If that doesnt get me anywhere I will go to my state senator.”