Saxon Mortgage locks out homeowners

Submitted by email as a comment: “I have been trying to do a loan modification with Saxon since March of 2008. I have gotten the run around since then. I have been told 50 different thing by about 1,000 people. No one has answers and you can never talk to the so called “negotiators”.

I have called 2 times a week since March 2008 and was told they didn’t receive it or they needed to add another document. Early last year I tried to do a short sale and sent to them the entire financial packet along with 7 legitimate contracts. No response, no help and no one was available. The contracts then pulled out after 4 months of nothing. I then decided to try a loan modification because we finally found jobs and we want to stay but can’t afford the original payment.

I sent over the entire package as instructed and was told many stories about where it was and where it was not. I faxed over and mailed a total of 6 financial packages and they finally got it. I explained the situation but I still received my 30 notice of payment or they would foreclose.

They have even put steel plates on my door so we could not enter. I moved my family out of the house and was then told that they could not help with the modification because we didn’t live there. I told them they had locked us out and she said we needed to move back in. I thought this was all very interesting. She then proceeded to tell me that the modification had been denied on March 2. But I never heard anything nor could she tell me why.

So my question was what should I do? She asked me again for a payment and I told her I wanted a supervisor and she hung up on me.

I have never once been rude and I have even tried to relate by saying I know they hear the same story everyday but they don’t care and they would rather settle for foreclosure then trying to help out a honest working family trying to make it in today’s economy.”

One thought on “Saxon Mortgage locks out homeowners

  1. i like yourself am in the same situation. i am frustrated and i am getting no help, they are rude and inconsiderate and they dont care they all have a job so they don’t know how the economy is hitting the americans. I HAVE BEEN ON THIS COMPUTER ALL DAY TRYING TO FIND MYSELF SOME ANSWERS but all i see is people in the same position as my boyfriend and myself.PEOPLE WHO ARE IN HONEST NEED OF SOME HELP. I AM AT A POINT WHERE I AM READY TO BURN THE HOUSE DOWN AND PUT A FLIPPIN SIGH IN FRONT SAYING “THANKS FOR ALL YOU HELP, ANOTHER SATISFIED CUSTOMER OF SAXON MORTGAGE” HEHE AT LEAST WHEN I GO TP JAIL FOR ARSON I WILL HAVE A ROOF OVER MY HEAD AND I WONT HAVE TO WORRY ABOUT GOOD OLE SAXON……. MUST I GO ON. I have sent them all the paper work that they have requested but nothing
    and in my hand i have(WHAT THEY ASKED FOR)
    bank statement
    financial statement
    hardship letter
    default letter
    last years tax returns
    and last but not least the fax transmittal 19 pages OK
    I’M SICK OF IT
    i have found a number that may be useful to all of you in need

    MORGAN STANLEY!!!!!
    1585 BROADWAY
    NEW YORK NY 10036

    (212)761-4000
    I THINK THAT WE NEED TO KEEP CALLING THEM AND LET THEM THAT WE ARE PISSED AND WE DEMAND THERE HELP!!!!!!!
    I WISH YOU ALL THE BEST OF LUCK AND I HOPE YOU ALL SEE IT THROUGH
    LOVE
    ARSON

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