ON in Massachusetts said: “On Feburary 12th, 2010, I received a letter from Saxon Mortgage stating I was approved for the HAMP loan modificiation program. My wife and I were so excited. We couldn’t believe we’d made it through the trail period between Sept.-Nov., 2009. We had a little problem with health issues in Dec., 2009, but got through it. Now, after so much hassle, we were going to get a fresh start. Or, so we thought!
I called Saxon on March 23rd, last week, to make a payment on the mortgage. What do I find out? “I’m sorry Sir, we can’t take a payment. Your owe $XY, ZZZ.00 and you’ve been denied the HAMP modification loan and been removed from the program.” WHAT THE H@#? I was floored. I asked the customer service person at Saxon why I was denied? The rep. stated they had not gotten a payment for Dec. 2009, so I was kick out of the program. I told him I did make a payment for Dec. 2009 and I could show bank statement, time, and date to that affect. And, besides, if that was an issue in Dec., 2009, why would I be approved in a letter dated a month and two weeks later stating I’m approved?
He couldn’t answer my question about the approval letter, but state I’d been denied as of March 3rd and I should have gotten a notice. I stated I’ve gotten every notice Saxon has sent me, including my approval letter, but I have never gotten any notice, letter, or phone call that there was an issue with my payments and that I’ve been denied the HAMP modification. How could I have gotten all the other notices but not the denial?
That was just the beginning. After about five phone calls to Saxon later, even with the help of HOPE during one phone series, I had been given 3 or 4 different reasons, all different as to why I’d been denied. As it turns out the rep. told me that even if I could show I’d made the payment for Dec., 2009, I would probably not be reinstated in the HAMP modification program because once they deny you, that’s it.
How can this happen? I went through the trial period fine. I even managed to get a rep. at Saxon during one of my many call backs on March 23rd, that let me make a payment just in case this was some huge mistake. Of course, they promptly processed the payment within the day, and it was for the modification amount. So, it’s clear they’ll take my money but claim I’m denied.
Has anyone else had this happen? I have some other comments about the process and would like to know if anyone has been through this as well.
1. I called to ask to apply for the HAMP modification program two months prior to August 2009 and was total I didn’t qualify. However, I got a call at the end of August 2009, about the 26th, from Saxon asking if I’d like to apply for the HAMP modification program. I said I did but had been told I didn’t qualify.
The Saxon rep. walked me through the process and said, oh, sure you qualify. As asked when the program started should I get all the documents in and I was informed that is starts as soon as I’m approved over the phone. I, then, asked, when is the first payment due? The rep. stated that is was due the first month on the first of the month, after I’m approved.
I pointed out to her that that would mean my first payment was due in about 3 days on Sept. 1st and it was now August the 27th. She agreed that was the case and I said, “Well, why don’t I call you Sept. 1st, then, first payment won’t be due till Oct. 1st and that would be more practical becuase I know I wouldn’t have the money for Sept. 1st, on my first payment.
The rep. total me that was okay, as they give you a 30 grace period on the first month after the documents are submitted. So, I agreed to do it. As it turns out, there is no grace period according to the offical documents.
When, I called after getting them, I was reassured again that there is, but it’s just not in the documentation. So, I sent them in. Then, in Oct. 2009, I got a call about why was my first payment late and not on Sept. 1st. I explained the sitaution and was told this time there was not grace period and that I should have gone by the documentation and not what the rep. said. But, how was I to know that, I asked? The reply was, if it’s not in the documents, it’s not there. Go by the documents.”
I feel like with was doomed before starting. So, my point is, has anyone esle had Saxon call them at the end of the month and push to get them on the HAMP modification program when it’s clear the time is foreshortened? It’s sort of a set-up to fail.
2. Has anyone been told by a Saxon rep. that if the payment isn’t in quite on the 1st of each month, that’s it’s okay, just make sure it’s paid within the month?
3. Has anyone been approved then denied?
Help…Hope you all have better results that I have so far. Calling an attorney today.”