MM, location not disclosed, sent this report: “Hi, here is my tale of Saxon Mortgage woe. I’ve been in the prequalified stage for the HSMP program thru Saxon for 6 months now. And I am no closer now to getting modification documents then I was 6 months ago.
Every time I call to ask where the process is at Saxon Mortgage tells me the underwriter and that its moving along. Then 3 days latter I ‘ll get a letter stating I’m missing documentation. I call back and they say I’m not missing anything. I call saxon every week,every week im forced to tell my story to a different account specialist.
Each Saxon Mortgage “specialist” gives me a different story of what this program is and how it works. Im tired of living with this anxiety. Im tired of being given the runaround.
Im trying to keep my family in my house, Im trying to make good on my debt. Im not some slum landlord trying to save an investment property. Im trying to save the roof over my familys head.
I’ve reached the point of not caring if I keep the house or not.I have over 100 dollars worth of priorty receipts in correspondance, none of it they can find. The correspondence been signed for but its gone.
I just wish one way or another I can get an answer. That way I can move on. Thanks for letting me vent. My wife says to write a book because no one would ever believe my story.”