TB in Pennsylvania said: “This bit of information is a testament to the incompetence of Saxon Mortgage Services. I requested my promissory note. Nearly 3 months after my written request, Saxon was able to provide me with a copy…. Although, they went a step further.
I got a copy of 4 other peoples documents. Including a complete document packet that was meant for an Attorney group out of Pasadena CA. I immediately contacted the AG office of PA to let Sarah know about this grave error on their part. She asked me to forward a letter to testify to the error and a copy of the names, addresses and loan numbers of the other parties. She will be taking the information to “her boss” in the morning.
In the meantime, I am sending the correspondences to the appropriate parties (at my own cost) along with the exact same letter that went to the AG office. If any of the other parties are currently involved in litigation, they have a written statement of their lovely customer service.
I also sent a copy to the law offices of Craig Hosay, who is spearheading a possible class action law suit against Saxon Mortgage Services.
I can now understand how the lady in Tennessee lost her house without even knowing it.”