A customer asks: “Is it possible to be considered for addition to the class action lawsuit list? After reviewing the postings about Saxon Mortgage, much of what everyone has endured sounds exactly like what we have been through.
We started modification in October of 2008 and now we are conditionally ‘approved’ for a trial modification that is hardly 1% less than the 9% ARM we originally had. More and more we hear of federal modifications that will reduce interest substantially, but we feel we’ve been scammed into protecting our property by removing any late charges so we can begin paying them money again. I’m curious if anyone else has been offered a ‘deal’ like this.
Is there a way to ask them to produce the original note for the property? We were Novastar transfers, and getting any information on our account has always seemed to be a mystery when dealing with Saxon Mortgage.
Lots of ‘on hold’ scenarios, resubmitting paperwork 3 and 4 times. No one accounting for messages or notes to the account. They seem to have a call center in one state handling processing for a company in another. Interestingly, both are oblivious to the other’s responsibility in the matter and neither communicate about ANYTHING when dealing with us.”