TQ in Pennsylvania said: “I would just like to tell everyone how Saxon Mortgage did me. Yes, I was behind, way behind due to an illness and then the economy. When I would call Saxon they were rude and no help at all, till one day I got James on the phone and he tells me I am qulified for a government backed refi. He tells me all I have to do is send in my info. Great right?
So I faxed 19 pages to Saxon Mortgage, waited a couple days and called to make sure everything was OK. I was told all was in place for a loan mod that would drop my payments by over 400 dollars and put what I was behind on the backside of the loan.
Great! Thats more then I wanted. All I really wanted was to put what I was behind on the backside so as to catch up. They told me they had gotton so many applications it would just take a few weeks to process all of them and they would be in touch be mail or phone.
A couple weeks later my wife call to tell me the neighbor came to tell her that some one had been to the house to change the locks. When I call Saxon to find out what was going on it took four days of calls to get a stright answer. Now get this — only 6 of the 19 pages sent in came through the fax so the sold the house out from under me.
Now the only bids they have gotter are 3,7 and 9 thousand on a home that I still owed 85k on and has a value of 65k in a depressed market area.
How stupid can these people be not to have called or tried to work with me better. I may have lost my home but I will recover in time but I sure hope Saxon’s losses will put them under. Then they will know what we all feel like.”