Many different answers from Saxon Mortgage Services

J.J. in California said: “What an unprofessional company, how is it the government has not come down on Saxon Mortgage is a miracle to me!!! I was in an accident last year and the day I got home from the hospital I started the long and absurd process of attempting to contact Saxon about my financial situation.

First off, the email link on their site is a joke. 15+ emails and never one response. I called, I faxed, I wrote letters and I paid all that I could that first month. FINALLY, I spoke to a live person who told me I was up the creek and made too much. Then the following day spoke to a different person who said I was eligable for a home modification.

I thought great! What a relief!!! So I go through the song and dance of making the three trial period payments and paperwork, mind you I was constantly having to resubmit paperwork Saxon claimed to never have received. Then month four comes around, now what? Whats my payment? What do I do? Again, emails letters faxes and phone calls.

I finally received a letter telling me to continue making the trial period payment the following month, no problem. Month five Saxon sends me a letter threatening me to terminate the process, why!? The following day I receive a letter from their underwriting company instructing me to call and verify information to start the underwriting process.

I do and am told congratulations, it’s as good as done…Alright!! I continue making the trial period payments and now in month 8 I get a letter from Saxon telling me my modification is cancelled. So, I call to askwhy and I’m told for missing an October payment. I went round and round reading the letters sent and timeline, my end result was ” Give us $9,000 or short sell the house ASAP” I’m $100,000 upside down on this house…..Saxon isn’t getting another dime!”

One thought on “Many different answers from Saxon Mortgage Services

  1. If you have proof of the October payment, they have no legal grounds to drop you from the program. Talk to a lawyer. Most give you a free consultation. And even if you have to retain one, it certainly won’t cost you a whopping 9000.00. It’s time the little guy fights back. You have letters to substantiate your claims.

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