TE, no location disclosed, said “I was put on two modifications one was started in March 2009 for three months. I was making payments for 2192.00 and was told that if I made the payments on time my loan would be modified. I made the payments on time for 3 months, called at the end of the agreement, and customer service said they didnt know anything about a modification but I had a copy of the agreement.
At the end of the conversation I told about the HAMP program. I was told that if I made the 3 payments which went down to 1778.00 on time my note would go down to 1370 per month thats with taxes and insurance.
I made all three payments again, called every month checking on the status they kept telling me I was approved and just waiting on the attorney to close on the documents. I called in December and was told that paper work was sent that another extension was sent out stating I needed to continue making payments until I receive the paperwork from the attorney.
So at that point I was already two payments behind and I tried to get caught up again. I call in March after making two payments in January and one in February to find out that I was denied for the Hamp program.
I never received a denial letter, but I did receive a letter from an attorney saying that Saxon had retained them regarding foreclosure. Something needs to be done because this was not fair to my family.”