F-rated Saxon Mortgage and calls from 800-594-8422 annoy homeowner

When it comes to annoying lenders and mortgage servicers Saxon Mortgage Services Inc. takes the title as the most annoying, which reflects poorly on parent company Morgan Stanley. We are qualified to make that assessment for several reasons: (1) We interviewed homeowners with different mortgage servicers. (2) We examined monthly payments from these homeowners. (3) …

Mortage help is frustrating as lenders are untrained

Individual mortage companies have reached out to borrowers in an effort to assist them. Were those initial efforts sincere or driven public relations? The reason we ask the question stems from new reports after the Bush administration got involved. It seems that homeowners are not getting information, help, or the same answer twice. “The governor …

HSBC HFC Beneficial layoffs pending, up to 4 divisions say some

A lively discussion is taking place at HSBC Watch regarding HSBC, HFC, and Beneficial layoffs. HSBC employees are giving insight into what may happen. One reliable source provided verified information in that past that proved to be true, and recently said “2200 layoffs to be announced tonight/Friday (November 15-16). Amongst them many DSMS, BSMs who’ll …

HSBC mortage and customer service questioned

The bank with the largest subprime losses to date, HSBC, is the subject of customer input today. At the same time a spot check of HSBC credit card customer satisfaction shows a 77 percent disapproval rating. Watchdog organization Household – HSBC Watch, established in 1999, receives customer reports and publishes the reports after a brief …