JC, no location disclosed, said: “I was an Amtrust mortgage customer. My loan was recently taken over by Saxon Mortgage in March. I have NEVER been late on my mortgage payment even when my husband and I were both unemployed. Last night I received a call from a Saxon representative telling me that my April payment had not been received.
I explained that I make my payments through my bank’s bill pay product and the indication is that the payment has indeed been made.
Within seconds the rep said, “Oh, yes… I see now that you did make the payment and it shoud post tomorrow.”
Needless to say, that made me very suspicious so I started to do some research and I am now concerned based on all the comments I am reading on line regarding this mortgage servicer.
Worse yet, I feel completely trapped because I doubt that I will be able to refinance with anyone else. Hurray for the FDIC!!! Great choice of mortgage servicers.”