RM, no location disclosed, said: “I have been trying to find out about a home modification program with Saxon Mortgage for about a year now. I first applied with them for a modification, to be told they would only freeze my current variable rate for five years. Obviously if I am seeking a modification, I can’t afford my current rate.
Then, I qualifed for the HAMP trial program, paid the three months on time. Unfortunately, the next month after that I was late, due to being on unpaid maternity leave. I was canceled from the HAMP program. I then called Saxon to explain that without a modification I can not afford my home, since I am recently divorced, my ex-husband moved out, my business failed due to the economy and I am making less money than when I purchased my home.
I was told to apply again for a modification through Saxon. I have received a “run around” with them saying my paperwork is incomplete, etc. I was told my house was going up for auction the next business day – without them ever notifying me. I then got that straightened out….to be told I was assigned a negotiator. I have left numerous messages with the negotiatior and have never received a call.
I have asked to speak with a manager and have been put on hold for hours at a time, never to be connected with one.”