D in Massachusetts said: “My husband contacted Saxon regarding a modification program under HAMP and to see if we qualified. We were sent a packet in the mail and read the fine print that states we would be reported to the credit agencies as delinquent during the trial period.
We opted to continue to pay our full/regular amount and never sent them any documentation or agreed to the modification.
Saxon has reported us to the credit agencies as being in a modification program and being delinquent. This despite the fact we have never been late and continued to pay our regular payment.
I have called customer service and am shocked that you cannot actually speak to someone in customer relations. I was given a fax number to send a letter to!
I am hoping to have this resolved but its difficult when you can’t even speak to a human being. Will they actually read my letter? All my good credit down the drain without ever being late.”