A Georgia resident sent this email: “I submitted loan modification papers July 2008. In October I was approved. I sent all of my documentation back through FedEx. My loan modification officer JEFFERY ALRIGDGE contacted me once on Oct. 7th 2008.
Since that time, I left him messages each day to call me regarding my modification. I called numerous times and every agent stated that I had to speak with Jeffery he was the only person that could fix the problem. Apparently he did not complete my paperwork properly.
I have documentation to show I have spoken to over 50 people and I have sent letters to customer relations and their corporate office. By the way no response.
I finally found out that my November payment was not posted correctly to my account and it looks as if I am behind on my payment. I am constantly getting collection calls. I have had each called escalated to wherever because……. that doesn’t work. My credit report now reflects a delinquency and Saxon has stated they would fix it.
I now have other creditors lowering my credit limit due to the past due amount with Saxon. Each time I call the representatives they see over $400.00 in a suspense account that was never applied to my account. I was not notified when to begin paying the lower modification amount therefore, I kept paying the original loan amount and this is what caused the problem.
I feel like packing my things and moving out. This has just been a nightmare. I spend so much time on the phone with them and nothing is ever resolved. This is stressing me out. I am hoping not to find an eviction notice.”