SW in Texas said: “This is to share information about problems I had with Saxon Mortgage. I did a loan modification with Saxon that would freeze my ARM payment for 5 years. They sent out letters stating that I qualified for the program and it would be of no cost to me out of pocket.
It took them 8 months to process the modification and when they finally contacted me they charged me $1506.00 after I paid them the money they changed my due date and when I tried to contact someone at Saxon I never ever recieved a call back, they would always say they would have to have the call sent up to the escalation dept, I wonder if that dept exist.
After over 20 calls I reported Saxon to the BBB about 4 times, reported them to the FTC, I also had one of their reps say to me “I should be happy that they had just reported me late to the credit bureau for $20.00 which ruined my credit and dropped my credit score by 114 points. He said to me that I should just get over it and that Saxon would not pay thousands of dollars to correct a $20.00 error.”
By then I had heard enough, I went to the small claims courts and filed a suit against Saxon and believe it or not I won, this was a big story here in Dallas, TX that was reported by channel 11 news. I won against Saxon and if we as consumers fight back you too can be winners.”